MB-901 Dynamics 365 Fundamentals

Overview

As a candidate for this certification, you aspire to understand how customer engagement apps (CRM) for Dynamics 365 can be used to:

• Unify profiles and tailor targeted customer journeys by using Dynamics 365 Customer Insights apps.

• Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.

• Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.

• Schedule and complete work orders by using Dynamics 365 Field Service.

• Evaluate how Copilot can assist with each of these.

The certification is intended for you if you’re seeking to start your journey using Dynamics 365 CRM solutions.

You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.

 Important

The English language version of this certification will be updated on June 18, 2024. Review the study guide linked in the Certification resources section for details about upcoming changes.

Skills measured

• Describe Dynamics 365 Customer Insights

• Describe Dynamics 365 Sales

• Describe Dynamics 365 Customer Service

• Describe Dynamics 365 Field Service

• Explore the core capabilities of customer engagement apps in Dynamics 365

For more information please complete the Bootcamp Form.